Refund policy

What is your cancellation policy?

Orders can be canceled within 24 hours. After this period, we may not be able to cancel your order as it might already be in processing or shipment.

How do I cancel my order?

If you're attempting to change or cancel an order, please email us at denise@OzarksRoundBoats.com as soon as possible and request a cancellation in the subject line. We'll do our best to assist you. However, it's important to note that we cannot make order changes once your order is packed, which is usually 24 hours after you place an order.

Can I edit or add anything to my order?

Once an order is placed, we can make changes to the order if it has not shipped. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

What is your return/exchange policy?

We accept returns and exchanges within 14 days of purchase. Items must be in their original condition and packaging. Some items may not be eligible for return.

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued if eligible. Please allow 3-5 business days for the refund to reflect in your account.

Warranty

GOBOAT SEAM-TO-SEAM WARRANTY (Updated on 07/10/2024)

The Warranty does not cover normal wear and tear, improper storage such as leaving the transom plate on when folding, fading, abuse, stains, punctures or collisions. 

The Warranty covers defects in the materials, and manufacturing,

Ozarks Round Boats, at its option, will repair or replace a product found to be defective under the terms and within the period of this Warranty. INFLATABLE WARRANTY - 2 YEARS, GOBOAT MOTOR - 1 YEAR

TO OBTAIN WARRANTY SERVICE

Within 5 days of discovering a defect, take your GoBoat product, along with proof of purchase to the authorized GoBoat dealer from whom you purchased your boat, unless you have moved or are traveling. In that case, take it to the nearest authorized GoBoat dealer. If purchased online, please contact our customer service at denise@ozarksroundboats.com.

You have 5 days after your order has been delivered to verify all the parts and report any missing items to Ozarks Round Boats.

DISCLAIMER - PRODUCT LIFE CYCLE

Every GoBoat has a useful product life cycle. The length of that life cycle will vary depending on multiple factors including; the construction and materials, storage and transport, maintenance and care, and the amount and type of use your GoBoat is subjected to over its life. However, we can't engineer our products to survive improper usage, such as incorrect storage or transport, exposure to excessive heat or sunlight, or collisions with objects.

IMPLIED WARRANTY INFORMATION

Any implied warranties, including implied warranty of merchantability and fitness for a particular purpose, shall be no longer than the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

GoBoat LLC makes no express warranties in addition to this Limited Warranty. GoBoat dealers have no authority to make any warranties on behalf of GoBoat LLC Company in addition to or inconsistent with those stated herein.

To the extent any provision of this warranty is prohibited by Federal, State, or Municipal law and cannot be preempted, it shall not be applicable. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.


Our return policy allows returns for unopened products purchased in the last 14 days. 

If you'd like to proceed with a return, please email us at denise@OzarksRoundBoats.com. Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. You can expect your return to be processed within 10 business days or less of our returns department receiving it.